This Privacy Policy outlines the practices of Michigan Helicopters LLC, a Michigan Limited Liability Company (“we,” “us,” or “our”) regarding the collection, use, and sharing of personal information from customers, website visitors, users, renters, students, or others who use (“you” or “your”) our services. It is posted on the following link at https://mihelo.com/privacy-policy, and may be accessed at any time through written request or via the dedicated Privacy Policy link.

This Privacy Policy supplements and is incorporated by reference into the Main Service Agreement (“MSA”). By agreeing to the MSA or by otherwise using our services, you acknowledge and consent to the data collection, use, and sharing practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should refrain from using our services.

We collect personal information that you provide directly to us (e.g., when you schedule an air tour, make a purchase online, or contact us for support). In addition, we may gather certain information automatically (e.g., IP address, browser type) when you access our website. Below is a summary of the data categories we collect and the purposes for which we collect them:

Category

Examples of Data

Purpose of   Collection

Personal Identifiers

First Name, Middle Name, Last Name, Suffix, Date of Birth,   Sex (Male/Female), Birth City/State/Country

• To verify identity and age requirements 

• To comply with aviation regulations and other legal   obligations

Contact Information

ID-Listed Address, City, State, Zip Code, Country, Email   Address, Home Phone, Cell Phone, Work Phone, Fax Number, Previous Address,   Local Address

• To send booking confirmations, invoices, receipts 

• For customer support, notifications, and updates   regarding services

• For emergency communication

Emergency Contact Details

Emergency Contact Name and Relationship, Emergency Contact Phone   Number

• To allow us to quickly reach designated individuals   in case of emergency or urgent matters

Government-Issued IDs

Copies of Driver’s License or other official ID, Driver’s   License Number and Issuing State/Country

• To verify identity and eligibility 

• To comply with federal and state aviation regulations   

• For security and legal compliance checks

Physical Characteristics

Height (in inches), Weight (in pounds), Hair Color, Eye   Color

• To ensure safe aircraft weight-and-balance   calculations 

• To comply with certain flight safety guidelines and   operational regulations

Payment Information

Credit Card Number, Expiration Date, Billing Address

• To process service fees, deposits, and other   transactions 

• To detect and prevent fraudulent transactions

Usage and Technical Data

IP Address, Browser Type, Access Times, Device Information

• To monitor and improve website performance

• For security, analytics, and troubleshooting

If you have questions about these categories or why we need specific information, please contact us.

We use the personal information we collect for the following purposes:

We do not sell your personal information to third parties. We may share certain data under the following circumstances:

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These include, but are not limited to:

Despite these measures, no system is 100% secure, and we cannot guarantee the absolute security of our databases or the information you transmit.

Under Michigan law, you have certain rights concerning your personal information:

To exercise these rights, please contact us.

We retain personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine the retention period may include:

Once your personal information is no longer needed for these purposes, we will securely delete or anonymize it.

Consistent with our MSA, minors under the age of 18 (“Children”) may access or use our services only if a parent or legal guardian (“Authorized Representative”) has provided consent. We do not knowingly enter into agreements or collect personal information directly from minors without verifiable parental or guardian consent.

If a minor participates in our services with proper parental or guardian authorization, we may collect personal information necessary to facilitate the service (e.g., name, address, birthdate, and other details as outlined in our data collection chart). Such data is used and retained in accordance with this Privacy Policy and the MSA.

By signing the MSA on behalf of a minor, the Authorized Representative consents to the collection and use of the minor’s personal data as described in this Policy and assumes financial responsibility for the minor’s activities, as detailed in the MSA.

The Authorized Representative grants the Company permission to administer first aid or seek medical treatment for the minor in an emergency, which may involve disclosing the minor’s relevant personal information to healthcare providers.

A parent or guardian who has previously authorized a minor’s participation may withdraw consent by contacting us. Upon withdrawal, we will delete or deidentify the minor’s personal information unless retention is otherwise required or permitted by law.

If you believe we have collected personal information from a minor in violation of this Privacy Policy or the MSA, or if you have questions about how we handle minors’ data, please contact us.

Depending on your location and the location of our service providers or partners, your personal information may be transferred to, and processed in, countries other than your own. We will take appropriate measures to ensure such transfers comply with applicable data protection laws, including using technical safeguards. You will retain all rights as specified in this Privacy Policy regardless of where your data is transferred.

We may update this Privacy Policy from time to time. If we make changes, we will revise the Effective Date at the top of the policy and, in some cases, provide additional notice (e.g., by posting a statement on our homepage or sending you a notification). We encourage you to periodically review this policy to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:

Michigan Helicopters

1675 Airport Road, Waterford, MI 48237

michiganhelicopters@gmail.com

We appreciate you taking the time to review our Privacy Policy. By using our services, you acknowledge and accept the practices described herein.